Refund policy

Returns & Faulty Items Policy (UK)

We take pride in the quality of our products and hope you are happy with your purchase from Ojack.

Change of Mind
We do not accept returns or offer refunds for items where you have changed your mind, ordered the wrong size, or no longer want the product.

Faulty or Misdescribed Items
Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if an item is faulty, damaged, or not as described.

If you believe your item is faulty, please contact us within 30 days of receiving your order, providing your order number and clear photos of the issue. Once the fault is confirmed, we will arrange an appropriate remedy in line with your legal rights.

Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law.